Your services



There are many health services available in West Leicestershire to support patients to get the right help that they need, first time. 

We know that it can be confusing for people to understand how to access services, and we want to make it easy for people. We've listed some of the services below, but if you're not sure where to access health care, call NHS 111. They will be able to direct you to the services you need.

Self Care

To view a range of local self-help groups with a special interest in health topics, click here.

Self care is the best choice to treat very minor illnesses, ailments and injuries.

A range of common illnesses and complaints, such as coughs, colds, sore throats and upset stomachs and aches and pains can be treated with a well stocked medicine cabinet and plenty of rest.

Some self-care essentials:
• Paracetamol and/or ibuprofen
• Anti-diarrhoeal medication
• Re-hydration mixtures
• Indigestion and heartburn remedies
• A thermometer
• Plasters

Click here for a more detailed list of what should be in a medicine cabinet

Click here for an interactive first aid kit where you can find out what should be in your first aid kit and how to use them.

For details of where to get basic first aid training and first aid advice, click here.

NHS 111 and NHS Choices

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones – just dial 111. 

You can call 111 when you need medical help fast but it’s not a 999 emergency. When you call 111, a trained adviser will ask your questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hour doctor or a community nurse.

To find out more about the NHS 111 service click here.

NHS Choices is a dedicated website where you can find up-to-date and expert advice on a range of illnesses and complaints, as well as find your nearest NHS services, such as GPs, dentists, pharmacists and walk-in centres. To find out more visit


Your local high street pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaints such as coughs, colds, sore throats, ear or toothaches and emergency contraception. You can also get advice on prescription medicines.

To find your nearest local pharmacy click here.

GP Services

If you have an illness or injury that won't go away that isn't life threatening, contact your GP surgery first if possible to make an appointment.

They provide a range of services by appointment and when absolutely essential can make home visits. Core opening hours are Mon-Fri 8am - 6.30pm, however many GPs now offer extended opening hours including at evenings and weekends. Please contact your practice for details.

To find your nearest GP service visit

GP Out of Hours Service

If you need to see a doctor urgently outside opening hours, contact your local surgery. You will be given the number for, or be transferred to the Out of Hours service. If you cannot get through to the service via your practice, or you have not registered with a GP you can contact the service direct on 0845 045 0411.

If you need to be seen, you will be given an appointment at a base of your choice.

Urgent Care Centre, Walk-in Centres and Minor Injuries Units

Walk-in centres, urgent care centres and minor injuries units offer access to a range of treatment for minor illnesses and injuries including, lacerations, stomach upsets, burns and strains.

You will be seen by an experienced nurse, without an appointment. X-ray is available at some locations.

To find your nearest service visit or click here to see the full list of services in our area.

Emergency Department & 999

These services should only be used in an emergency, a critical or life-threatening situation.

999 is the telephone number you should call when you need emergency medical assistance following a serious accident, illness or injury - for example, in the event of traumatic blood loss, chest pain or loss of consciousness.

The Emergency Department provides emergency care for adults and children 24 hours a day, seven days a week.