Over the course of the last few months we have been visiting care homes across the West Leicestershire area to talk to staff, residents and their families about what matters most to them, and listening to their experiences of care and caring.
This is part of our work to look at the current care home provision and services in the area, how services are being delivered and if there are improvements that can be made in order to make sure that people living in care homes in the area live and die well.
We’ve spoken to a wide range of people, including residents of both residential and nursing homes as well as their families, and at the homes visited we were able to talk to a great cross section of staff, not only nursing and care staff, but everyone who works in the home and contributes to making care homes run safely. This included domiciliary staff, chefs, events co-ordinators, HCAs, managers and registered nurses so we could make sure that the experiences of all of those who support the service are represented. We also spoke to staff in primary care including GPs and district nurses who visit care homes.
In total we visited 20 homes over the course of four months to talk to staff, residents and their families. In total we interviewed 188 people and by including the experience of those who deliver the service we can make sure that we support staff, families and patients in the best way we can.
To share these findings, and with a range of partners, improve the experiences of residents, family and staff alike, we held a workshop event, at the Link Hotel on 30 June It was a really interactive session with over 100 participants attending from health and social care, staff from residential and nursing homes, as well as residents and their families and generated some really useful discussions.
The findings from our research were shared, and then discussed at tables so that attendees could share what resonated with their own experiences and what surprised them. It was fantastic to have such a lively discussion and find out the views from everyone close to care homes.
Following the discussions around the insights, we moved on to the high impact actions which we had identified from the research as being the key actions to address making improvements to residents’ lives and another set of actions aimed at improving residents’ health and care, both of which you can see above.