West Leicestershire Clinical Commissioning Group, on behalf of the three clinical commissioning groups in Leicester, Leicestershire and Rutland, today announced that they would be reviewing the way Non-Emergency Patients Transport Services (NEPTS) are delivered in the area, to pave the way for a re-procurement process. The service is currently delivered by Arriva Transport Solutions.
The proposed new contractual arrangement would begin on 1 July 2017. This will allow sufficient time to develop a sound specification for the service which addresses some of the issues which have been problematic in the current contract, but also build into the procurement plan time to ensure safe transition of services for patients.
Areas in which we will be reviewing the contract specification include provision of services for some of our most vulnerable patients, such as those with mental health issues and those at the end of their life. We will also be looking at different methods of delivering the service, which may include the provider remaining onsite following drop off to collect the patient, reducing the need for patients to wait for collection.
The CCG will be engaging with patients, carers and health professionals to hear their views on other aspects which could improve their experience.
Toby Sanders, Managing Director of West Leicestershire CCG said “Following agreement from the boards of the three CCGs in Leicester, Leicestershire and Rutland we have taken the decision to start the process of redesigning the Non-Emergency Patient Transport Service (NEPTS) contract. This decision has been taken to ensure that this contract reflects the changing requirements of the local population in Leicester Leicestershire and Rutland, and addresses the needs of the health economy. We will be engaging with patients, carers and health professionals to understand what matters most to them and how we can improve their experience. We very much encourage people to get involved and have their say if they use the service.
Following the redesign of the service, we will commence re-procurement with a view to the successful provider starting in July 2017, when the current contract will to come to an end. During the period of redesign and re-procurement we will continue work closely with the current provider to ensure a safe and effective NEPTS service is delivered.”