Health commissioners reassure patients that services are safe

Health commissioners reassure patients that services are safe

18th November 2015

Health commissioners are reassuring patients registered at Barrow Health Centre that services at the practice are safe and actions are being taken to address concerns about standards in quality following the publication of a Quality Report by the Care Quality Commissioning (CQC).

The CQC announced it has placed the Barrow practice in Special Measures following an inspection in June 2015 in which services have been rated overall as Inadequate.

Following the inspection, at which concerns were raised by CQC, West Leicestershire Clinical Commissioning Group (CCG) have supported the practice to produce and implement their action plan to ensure that it addresses all of the concerns about standards in quality, whilst not disrupting the delivery of care to patients. Follow up visits have also taken place to ensure that actions are being implemented to demonstrate adherence to the CQC requirements.

The issues in the report identified the need for the practice to have a strategy and business plan in place and a clear vision for the future promoting good outcomes for patients.
Angela Bright, Chief Operating Officer for West Leicestershire CCG, said: “The CCG supported the practice to ensure that they took immediate steps to produce their action plan to improve current services. Our support is being maintained in a number of ways including discussions with the wider practice team to encourage the sharing of best practice. We have also helped the team to improve their data systems so that people living with long-term conditions are better managed.

“We know that this report will be concerning for patients in Barrow, but we wish to reassure them that we continue to work with the team to ensure that the quality of care delivered is safe, effective and well led and responsive to the needs of patients.”

Evan Rees, Independent Lay Member for Patient and Public Engagement, West Leicestershire CCG, said: “The CQC report has identified that patients felt they had been treated with compassion, dignity and respect and the practice demonstrated that they value feedback from patients.

“We want to help the practice to ensure that these positive experiences are built on and are pleased that they have a patient participation group that they are working with, who are supportive of the changes the practice is making. We will continue to monitor their progress to ensure that they understand the needs of their local population and address them by delivering safe and caring services.”

If patients have any concerns about the quality of care in any of our GP providers they can contact NHS England on 0300 311 2233 or email