National award recognises patients’ voices make a difference

National award recognises patients’ voices make a difference

26th June 2015
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Healthwatch Leicestershire has been shortlisted for a prestigious national award as part of the Healthwatch Network Awards of Achievement 2015.

The Awards showcase and reward the individuals and teams across the network who have demonstrated exceptional impact within local communities.

The nomination for Healthwatch Leicestershire is for its report ‘A Week at Leicester Royal Infirmary: The patient perspective’, in the category ‘Making a Difference to Healthcare’.

This award category looks at how the organisation has gathered views of the community and built these into an evidence-based case to influence local healthcare providers, resulting in change for people.
Neil Tester, award judge and Director of Policy and Communications at Healthwatch England, said:
“We shortlisted Healthwatch Leicestershire for the Making a Difference to Healthcare award because their work with local A&E patients is a great example of how Healthwatch can help bring about long-term change at a local level.
“Using the insight gathered from speaking to patients in A&E in 2014 and again this year, they have been able to help the local Trust focus on the issues that are of highest importance to people in Leicestershire and most in need of improvement. This work really illustrates how involving and informing local people when it comes to decisions about local healthcare can make a positive difference.”

The nominated piece of research took place in January 2015 at the Leicester Royal Infirmary (LRI) in four departments. Healthwatch Leicestershire talked to patients and spent time in Accident and Emergency (A&E), Discharge Lounge, Ophthalmology and the Ears, Nose & Throat (ENT) Department finding out what changes patients and staff would make to improve the experience of using services at LRI.
Rick Moore, Chair of Healthwatch Leicestershire commented:
“Our 4 days spent at LRI talking to 262 patients has been exceptionally well received by all those in health and social care. These visits to LRI and our reports are only possible due to the openness of the UHL senior team.
“To now be nominated for a national award is the icing on the cake and gives us great encouragement for the work we are doing for the people of Leicestershire.”
The report was featured on the East Midlands Today news programme, which highlighted our findings and recommendations, as well as airing an interview with our Vice Chair, Gillian Adams.

The awards will be presented on 30 June 2015 at the Healthwatch Annual Conference 2015 at the Hilton Manchester Deansgate Hotel.