New ways of working for our urgent and emergency care services

New ways of working for our urgent and emergency care services

12th July 2016

In Leicester, Leicestershire and Rutland, we are working to provide urgent care which is patient centred, supporting them to navigate a seamless journey through health and social care, and making sure they get the right care, first time.

As part of this work we are currently looking at a pilot scheme which will enhance the services offered by NHS 111, offering access to health and care specialists for appropriate patients over the phone and streamlining the navigation through health and social care services for patients who need it.

This will be delivered through a “Navigation Hub”, staffed by health and social care professionals across LLR. Appropriate patients will be referred to the navigation hub via NHS 111, where they will then be triaged by a health or social care specialist. The specialists will be able to offer advice and support over the phone and refer to the most appropriate setting of care.

This will bring real benefits to all our patients, improving access to clinicians and supporting them to get the right and appropriate advice and care in a timely manner, and will run as a pilot starting in the Autumn.

We have been working with Healthwatch across Leicester, Leicestershire and Rutland to support us in assessing this new model of working with patients before it launches and clinicians and specialists have been instrumental in working through all of the clinical and non-clinical implications of the changes, taking into account the feedback and issues raised already from patients.

During the first three months of the pilot insights from those patients experiencing the service will be gathered along with the experiences of staff, family carers and other stakeholders. These experiences will be used to co-design service.