Patient perspective report is a “shining example” of making a difference to healthcare

Patient perspective report is a “shining example” of making a difference to healthcare

7th July 2015

A report by Healthwatch Leicestershire about a week spent at Leicester Royal Infirmary (LRI) has been highly commended at the prestigious Healthwatch Network Awards of Achievement 2015.

The Awards showcase and reward the individuals and teams across the network who have demonstrated exceptional impact within local communities.

The Healthwatch Leicestershire report ‘A Week at Leicester Royal Infirmary: The patient perspective’, was highly commended for the ‘Making a Difference to Healthcare’ category, amongst stiff competition from eight other shortlisted local Healthwatch reports.

This award category looks at how the organisation has gathered views of the community and built these into an evidence-based case to influence local healthcare providers, resulting in change for people.

Anna Bradley, Chair of Healthwatch England said:

“We had a very high standard of award entries this year, so Healthwatch Leicestershire should be extremely proud of their highly commended success in the Making a Difference to Healthcare category.

"The work they have done gathering the views of local people to influence improvements to A&E services is a shining example of how involving and informing local people in discussions and decisions about local healthcare can really make a sustainable impact and bring about long-term change to services."

The research took place in January 2015 at the Leicester Royal Infirmary (LRI) in four departments. Healthwatch Leicestershire talked to 262 patients and spent time in Accident and Emergency (A&E), Discharge Lounge, Ophthalmology and the Ears, Nose & Throat (ENT) Department finding out what changes patients and staff would make to improve the experience of using services at LRI.

Mark Wightman, Director of Marketing & Communications at University Hospitals of Leicester NHS Trust commented:

“Healthwatch in their week with us held a mirror up to the hospital and we saw in it the good, the bad and the indifferent.

“This kind of feedback, especially when it’s carried out so meticulously and professionally, is worth its weight in gold and we’re delighted that the hard work of HW Leicestershire has been recognised nationally.”
Rick Moore, Chair of Healthwatch Leicestershire was thrilled with the result and said:
“All of us at Healthwatch Leicestershire are absolutely delighted that our work has been recognised by Healthwatch England, particularly so bearing in mind the high quality of the entries.”

The highly commended award was presented to Healthwatch Leicestershire’s Gillian Adams (Vice Chair) and Vandna Gohil (Director) by Anna Bradley on 30 June 2015 at the Healthwatch Annual Conference Dinner at the Hilton Manchester Deansgate Hotel.