What’s your experience of the repeat prescription process?

What’s your experience of the repeat prescription process?

24th January 2018

West Leicestershire CCG is undertaking a review of repeat prescription processes, to understand if there are ways they can be improved for patients, pharmacies and practices.

Patients who regularly request repeat medicines via their GP, pharmacist or another service are being invited to answer a short survey about how they manage their repeat prescriptions and how well they think the process works for them. The feedback from the survey will be used to determine if improvements can be made and how any potential changes might impact patients.

Dr Chris Barlow, a West Leicestershire GP explains: “It is important that a repeat prescription process works well for patients. It should be convenient, accessible and safe. It is important we understand how well people feel it works for them currently, before we make any changes. One aspect we want to focus on is the possibility of reducing levels of wasted medicines as some patients report ending up with more medicines than they need being stored at home, which can be frustrating for patients and wasteful for the NHS.”

In Leicester, Leicestershire and Rutland medicines waste is estimated to be in the region of over £2 million per year and West Leicestershire CCG is keen to find out if it can reduce its share of this by asking how people order their repeat prescriptions.

Dr Chris Barlow continues: “The CCG would really like to hear from people who currently order repeat prescriptions via their GP, pharmacy or another service to understand more about their experience of these processes. I encourage all patients who use repeat ordering processes to complete the survey and let us know about your experiences. We want to gather as much feedback as possible to help us to develop our approach.”

The survey can be completed at: https://www.elesurvey.co.uk/f/614860/233f/ Responses should be received by Sunday 25 February.