Home

Become a mystery shopper

timline: {}

Would you like to help to improve local health services?

Being a Mystery Shopper is different to other feedback methods as it happens just after you have had contact with health services. That way - we can act quickly if necessary.

If you would like to become a Mystery Shopper, you just need to be over 18 and a patient, service user or carer registered with a GP practice in the West Leicestershire area.

Call Helen Cullinan on 01509 567 796 or complete our registration form.

Latest news and events

CCG news

Patients asked to have their ...
The local NHS is calling for patients to find out more about changes to prescribing and to provide their vie...
Read more
Blood in your pee: look ...
  Blood in pee is a crucial symptom of bladder and kidney cancer, yet only 14% of those most at risk in Ea...
Read more
Lay members being recruited in ...
The Medical Directorate at NHS England (Central Midlands) & (North Midlands) are seeking to recruit a number of Lay Members...
Read more
Urgent, but not a serious ...
The ongoing hot weather and sporting fever creates a great feelgood factor, but our emergency services are feeling an inc...
Read more
Local GP reappointed to lead ...
Sileby GP Professor Mayur Lakhani has been re-elected as clinical chair of West Leicestershire CCG for a further two yea...
Read more
Local team wins national award ...
An NHS team working across Leicester, Leicestershire and Rutland have won a national award for their use of innovat...
Read more

New to this site

Documents

seperator

Get Involved

The Better Care Together Plan - our STP

The Better Care Together Plan - Our Sustainability and Transformation Partnership The NHS commission and provide health and care services for over...

The Better Care Together Plan - Our Sustainability and Transformation Partnership

The NHS commission and provide health and care services for over a million people in Leicester, Leicestershire and Rutland. Every day our services support people to stay healthy and lead independent lives. And when people are ill, our services are there for them, their carers and families.
 
Over the next few years, the services we deliver, and where and how we offer them, will need to change, so that they can continue to be delivered in a way that is safe for patients as well as in a way the NHS can afford. The demand for services is growing more quickly than the resources which we have can cope with, as people are living longer and our population is continuing to grow. The Better Care Together Plan explains how these services can be changed for the better to improve care and the patient experience while meeting these demands.
 
In 2017 we held events across West Leicestershire to share the draft version of the plan with patients, family carers and staff to discuss the draft Better Care Together Plan. You can find out more about the events on this page, and download the findings from the STP events on this page.
 
Following the publication of the Better Care Together plan, the next steps will be a public consultation, where we ask everyone in the area to let us know how the changes may affect them, and what matters most in the health services they receive. No decisions will be made until after the end of this consultation.
 
 
 
 
To find out more, and see how you can be involved, visit the Better Care Together website

Influence the shape of local health services

From time to time NHS West Leicestershire CCG reviews the services it commissions. A key part of any review is ...

From time to time NHS West Leicestershire CCG reviews the services it commissions. A key part of any review is to ensure we take account of the views of local people to help shape local health services. As a patient or service user, for example you can help us improve services by providing feedback on your experience.

NHS West Leicestershire is committed to involving local people in discussions and decisions about changes to local health services through a variety of ways. This could be taking part in a survey or attending a face to face meeting.  

In this section we provide details of the latest opportunities to be involved in our engagements and consultations. We also include details of consultations and engagements being carried out by our partners, in the NHS and local authorities.

Details of all our engagements and consultations will be made available here but to make sure you don’t miss out on opportunities to get involved register for In Touch to receive regular updates. You can also follow us on Twitter and Facebook.

Make a difference with your local PPG

Would you like to get involved with our campaigns and make a difference in the care patients receive? Your GP surg...

Would you like to get involved with our campaigns and make a difference in the care patients receive?

Your GP surgery has its own small team of people who provide a voice for all the patients on the practice’s list. Known as a Patient Participation Group or a PPG, these groups meet regularly to work with the GPs and staff at the practice to improve the way things are run.

The work of PPGs is invaluable to our work  as a CCG too. The feedback we get from our PPGs help shape the decisions that we make and directly influence the services we commission for all our patients and carers.

Read more

Stay in touch with the NHS

Do you want to be the first to know about what is happening with your local NHS services in West Leice...

Do you want to be the first to know about what is happening with your local NHS services in West Leicestershire?

By signing up to our In Touch mailing list, you will receive monthly messages to keep you up to date including information on local health events, new services, opportunities to get involved in the planning and design of new services, or information about health conditions and support which you are particularly interested in. 

We’ll never pass your details on to anyone else, and we’ll never try to sell you anything – this is about keeping you in touch with what is happening in your local NHS.

Sound interesting? Read more

 

Local services - non emergency patient transport

TASL (non emergency patient transport service) Find out more about the service, the eligibility criteria and the eng...

TASL (non emergency patient transport service)

Find out more about the service, the eligibility criteria and the engagement work that helped design the contract. You can also feed back your experiences to us.

Take our survey on changes to prescribing for over the counter medicines

The local NHS is calling for patients to find out more about changes to prescribing and to provide their vie...

The local NHS is calling for patients to find out more about changes to prescribing and to provide their views on the changes before they take place.

From October, GPs will be encouraged by the three Clinical Commissioning Groups (CCGs) in Leicester, Leicestershire and Rutland; East Leicestershire and Rutland CCG, Leicester City CCG and West Leicestershire CCG, to reduce the number of prescriptions they provide for medicines and treatments that are already available to buy in a pharmacy or supermarket.

This means that GPs, nurses and pharmacists will not routinely prescribe certain medicines for some minor health concerns.People with long-term health conditions, such as diabetes, or with more complex illnesses as well as patients on treatments only available on prescription will not be affected by the changes. The changes will also not apply to those who have found that over-the-counter products haven’t helped and patients who are unable to treat themselves.

The initiative follows national recommendations from NHS England to encourage people to self-care and to reduce the amount of money the NHS spends on medicines which are available to buy for a cheaper cost over the counter. The recommendations can be viewed here. It also follows local guidance in West Leicestershire which was developed last year. 

Patients can ensure that their views are heard and that they are prepared for the changes before they are introduced by taking part in a survey. The survey will run between Monday 30 July 2018 and Sunday 9 September 2018.

You can take part in the survey by clicking here

 PLEASE NOTE:    There are different versions of the survey covering different areas of Leicester, Leicestershire and Rutland. Please complete the survey below if you live in West Leicestershire. If you live in Leicester City or East Leicestershire and Rutland please click on the appropriate link below:

East Leicestershire and Rutland CCG: www.surveymonkey.com/r/ELRprescribing18

Leicester City CCG: www.surveymonkey.co.uk/r/LCPrescribing18

seperator