Patients urged to ask their GP Practice about sharing their medical record

timline: {}

Sharing vital health information with health and social care organisations is now as easy as having a simple conversation.

The majority of patients across Leicester, Leicestershire and Rutland will already have a Summary Care Record. This contains basic information, such as recent medication, allergies, and sensitivities.

Although this information is extremely helpful, if a patient needed emergency treatment, or care outside of normal GP hours, access to an enhanced version of the Summary Care Record could assist health and social care professionals even further to treat patients more appropriately and quickly

The Enhanced Summary Care Record contains additional information, such as:   

  • Long-term health conditions that need to be managed in a specialist way, e.g. asthma, diabetes or rare medical conditions
  • Personal preferences, e.g. communication needs or disability
  • Legal decisions about a person’s healthcare in an emergency, or throughout end of life care
  • Immunisation history

Many patients assume that their medical record is already available to all health and social care professionals, but in reality, GP practices will only share an Enhanced Summary Care Record if a patient provides consent. Therefore, the three clinical commissioning groups across Leicester, Leicestershire and Rutland are encouraging patients to tell their GP practice that they are happy for this additional information to be included in their Summary Care Record.

Essential details about healthcare can be difficult to remember, particularly when a patient is unwell. Having an Enhanced Summary Care Record will provide peace of mind for patients, family members and carers, as well as a better overall patient experience. This is because health and social care professionals will have all the vital information they need to provide quicker and better treatment.

Dr Tony Bentley, GP Lead for IT, speaking on behalf of the three clinical commissioning groups across Leicester, Leicestershire and Rutland, said “By working with practices in Leicester, Leicestershire and Rutland, we learned that most patients assume if they go into hospital or if they have care in the community, the health and social professionals can see their full medical record. This is not the case. As GPs, we need consent from the patient to share their full record with our partners. Without this consent they can only see the basic record, and in an emergency, they could be missing vital information about the patient’s long-term health conditions, personal wishes and more.

“I would urge patients to talk to their GP practice about consenting to share this information. Patient’s medical records are stored safely. Records are never moved or taken outside of the GP practice and if consent is given, the information is viewed on a secure computer system, which can only be accessed by appropriate local health and social care staff. The information will only be used in times of need, to ensure the care being provided to you is appropriate.”

Patients and carers should contact/visit their GP practice to give verbal or written consent. At the same time, patients have the opportunity to add any extra health information, that they feel would be useful for health and social care professionals to know in an emergency, to their record.

For more information about the Summary Care Record or the Enhanced Summary Care Record, ask at your GP Practice or visit http://digital.nhs.uk/summary-care-records.



Take our GP Survey

timline: {}

The Surgery Ashby and Measham Medical Unit have been working together  in response to improvements requested by the Care Quality Commission, the organisation that reviews quality of care in the NHS.   

GPs at the two practices believe the working arrangements have worked well and would now like to make these formal through a merger of the two practices.  A single larger practice team will offer significant benefits for patient care. Both surgeries place a high value on patient-centred care and a merger will not reduce the quality of services or the availability of appointments to our existing patients.

It is, however, important we hear your views and there are several ways in which you can have your say. You can also fill in an online survey here 

The closing date for feedback will be 30th November 2018.

We are also planning to hold information events for patients, where you can come along and speak to staff about the proposed changes and what they may mean for you:




Friday 2 November 2018 Ashby Library, North Street, Ashby de la Zouch, LE65 1HS 12.30pm to 4.30pm

Wednesday 7 November 2018

Measham Leisure Centre, 22 High St, Measham, Swadlincote, DE12 7HR

2.00pm – 6.00pm

Saturday 3 November 2018

Measham Medical Unit, High St, Measham, Swadlincote, DE12 7HR

9am – 12pm

Dementia sufferer urges more people to see their GP

timline: {}

A Leicester woman diagnosed with dementia is urging more people to go and see their GP if they are worried about their memory.

Irene Woodward (67) makes her plea in a video launched by NHS Clinical Commissioning Groups in Leicester, Leicestershire and Rutland to mark Dementia Action Week on 21-27 May.

Irene first suspected she may have a problem with her memory when she kept forgetting what she had gone out for. She made an appointment to see her GP and was later diagnosed. In the video Irene says: “To get that diagnosis was so important to me, it helped me cope and put things in place that I needed to.

“It’s like a lot of things if you actually know your diagnosis you can get the help that’s available to let you lead your life, and a good life! I’m leading a good life, I’m happy; I’m still forgetting but what I forget I can try and get round and deal with, because there’s a big world out there to enjoy.”

In the UK, one person develops dementia every three minutes. In Leicester, Leicestershire and Rutland, there are 13,000 people living with dementia, a figure which is expected to rise in the coming years. Yet too many people living with dementia face the condition alone and excluded from society.

Dementia is not a natural part of ageing and doesn’t only affect older people. More than 40,000 people in the UK who have dementia are under 65.

During Dementia Action Week NHS Clinical Commissioning Groups in Leicester, Leicestershire and Rutland are urging people with memory concerns to make an appointment with their doctor. 

Girish Purohit, GP Lead for dementia across Leicester, Leicestershire and Rutland, adds: “Memory problems are one of a number of symptoms that people with dementia may experience. Others include difficulties with planning, thinking things through, struggling to keep up with a conversation, and sometimes changes in mood or behaviour.

“If you’re worried about your memory it’s really important that you go to see your GP. If you are worried about a family member or someone you care for, you can support them to make an appointment, and ideally go along with them.

“Although there is no cure for dementia at present, if it's diagnosed in the early stages, there are ways to slow it down. Dementia gets worse with time, so seeing a doctor as soon as possible is vital.”

NHS organisations and social care partners across Leicester and Leicestershire, commissioned the Alzheimer’s Society to provide a new single-point support service for people living with dementia, their families and carers in October last year.

To find out more information or to access the service, contact The Alzheimer’s Society on 0116 2316921 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Latest news and events

CCG news

Local couple nominated for charity ...
Gillian Adams - a West Leicestershire CCG Board member - and her husband Steve Rothberg have been named as fin...
Read more
Feeling under the weather this ...
West Leicestershire residents with any medical concerns this winter are being encouraged to call NHS 111. NHS 111 is a free hel...
Read more
Make sure you’re protected ...
Here at West Leicestershire CCG we're encouraging local people to protect themselves from the flu this winter by getting the...
Read more
Keep your antibiotics working this ...
Healthcare officials at NHS West Leicestershire Clinical Commissioning Group (CCG) are encouraging local residents to make sure their prescribed ant...
Read more
Let's Talk - Wellbeing Service ...
If you are affected by the King Power Stadium tragedy, either directly or indirectly, then you can contact the Let’s...
Read more
Men encouraged to look after ...
We all know that November is synonymous with fireworks and plunging mercury, but it's perhaps less well known for it'...
Read more

New to this site


Follow us on Twitter


Get Involved

The Better Care Together Plan - our STP

The Better Care Together Plan - Our Sustainability and Transformation Partnership The NHS commission and provide health and care services for over...

The Better Care Together Plan - Our Sustainability and Transformation Partnership

The NHS commission and provide health and care services for over a million people in Leicester, Leicestershire and Rutland. Every day our services support people to stay healthy and lead independent lives. And when people are ill, our services are there for them, their carers and families.
Over the next few years, the services we deliver, and where and how we offer them, will need to change, so that they can continue to be delivered in a way that is safe for patients as well as in a way the NHS can afford. The demand for services is growing more quickly than the resources which we have can cope with, as people are living longer and our population is continuing to grow. The Better Care Together Plan explains how these services can be changed for the better to improve care and the patient experience while meeting these demands.
In 2017 we held events across West Leicestershire to share the draft version of the plan with patients, family carers and staff to discuss the draft Better Care Together Plan. You can find out more about the events on this page, and download the findings from the STP events on this page.
In the 70th year of the NHS the partnership has published ‘Next steps to better care in Leicester, Leicestershire and Rutland’, a document describing the progress of partners from health and local authorities to improve the health and wellbeing of local people. Download the BCT Brochure.
To find out more, and see how you can be involved, visit the Better Care Together website

Influence the shape of local health services

From time to time NHS West Leicestershire CCG reviews the services it commissions. A key part of any review is ...

From time to time NHS West Leicestershire CCG reviews the services it commissions. A key part of any review is to ensure we take account of the views of local people to help shape local health services. As a patient or service user, for example you can help us improve services by providing feedback on your experience.

NHS West Leicestershire is committed to involving local people in discussions and decisions about changes to local health services through a variety of ways. This could be taking part in a survey or attending a face to face meeting.  

In this section we provide details of the latest opportunities to be involved in our engagements and consultations. We also include details of consultations and engagements being carried out by our partners, in the NHS and local authorities.

Details of all our engagements and consultations will be made available here but to make sure you don’t miss out on opportunities to get involved register for In Touch to receive regular updates. You can also follow us on Twitter and Facebook.

Make a difference with your local PPG

Would you like to get involved with our campaigns and make a difference in the care patients receive? Your GP surg...

Would you like to get involved with our campaigns and make a difference in the care patients receive?

Your GP surgery has its own small team of people who provide a voice for all the patients on the practice’s list. Known as a Patient Participation Group or a PPG, these groups meet regularly to work with the GPs and staff at the practice to improve the way things are run.

The work of PPGs is invaluable to our work  as a CCG too. The feedback we get from our PPGs help shape the decisions that we make and directly influence the services we commission for all our patients and carers.

Read more

Stay in touch with the NHS

Do you want to be the first to know about what is happening with your local NHS services in West Leice...

Do you want to be the first to know about what is happening with your local NHS services in West Leicestershire?

By signing up to our In Touch mailing list, you will receive monthly messages to keep you up to date including information on local health events, new services, opportunities to get involved in the planning and design of new services, or information about health conditions and support which you are particularly interested in. 

We’ll never pass your details on to anyone else, and we’ll never try to sell you anything – this is about keeping you in touch with what is happening in your local NHS.

Sound interesting? Read more


Better Care Together – Next Steps to better care in Leicester, Leicestershire and Rutland - come and join us at one of our events

Leicester, Leicestershire and Rutland (LLR) have the opportunity of significantly investing in the acute hospital estate in Leicester and sig...

Leicester, Leicestershire and Rutland (LLR) have the opportunity of significantly investing in the acute hospital estate in Leicester and significantly improving services for the benefit of the local population.

To talk about these proposed improvements, NHS partners in LLR are inviting the public to a series of open engagement events to share the plans for the hospitals and maternity services in Leicester.  As an integral part of the Better Care Together programme for LLR, people can also hear about other work underway to make care better for patients – including improvements to the healthcare that patients receive at home and in the local community.

The events will be held between 5pm and 7.45pm.  People can drop in for the whole event or just come along for either the informal discussions on NHS plans for improvements, between 5pm and 6pm, or attend the formal presentations and question and answer session commencing at 6.00pm.

The dates and venues are:

  • Monday 29 October, Loughborough Town Hall, Market Place, Loughborough, LE11 3EB
  • Tuesday 30 October, Peepul Centre, Orchardson Avenue, Leicester, LE4 6DP
  • Thursday 1 November, Civic Centre,  Burton Street, Melton Mowbray, LE13 1GH
  • Wednesday 7 November, Lyric Rooms, Lower Church Street, Ashby-de-la-Zouch, LE65 1AB
  • Wednesday 14 November,  Eyres Monsell Club and Institute, Littlejohn Road,  Leicester,LE2 9BL
  • Thursday 15 November, The Three Swans Hotel, 21 High Street, Market Harborough, LE16 7NJ
  • Monday 19 November, Rutland County Council, Catmose Street, Oakham, LE15 6HP
  • ****NEW DATE**** Monday 26 November, Sketchley Grange Hotel, Sketchley Lane, Burbage, Hinckley, LE10 3HY  ****NEW DATE****
  • ****NEW DATE**** Tuesday 27 November, The Hugh Aston Building, De Montfort University, The Newarke, Leicester, LE2 7BY ****NEW DATE****

The improvements being proposing would reconfigure the three hospitals currently run by University Hospitals of Leicester NHS Trust.  Those hospitals are the Leicester Royal Infirmary, Glenfield Hospital and Leicester General Hospital. 

Under the proposals acute services – where patients receive short-term treatment for an urgent medical condition, or during recovery from surgery - would be moved to two hospitals. These would be the Leicester Royal Infirmary and Glenfield Hospital. 

Some non-acute health services would continue to be provided at Leicester General Hospital, including the Leicester Diabetes Centre of Excellence, GP Access Imaging Hub and Stroke Rehabilitation.

Those plans include building a brand new single site maternity hospital at Leicester Royal Infirmary along with a dedicated Children’s Hospital. At the Glenfield Hospital we want to create a new treatment centre dedicated to planned surgery.  This will mean that fewer operations are cancelled and we can build more wards to treat the increase in patients we are seeing with heart, chest and lung problems.

We recognise that people have questions about the proposals for the consolidation of level 3 intensive care services onto two of our sites and we look forward to the opportunity to explain why this is so important and the impact of this change on the wider reconfiguration plans.

People will also be able to talk to representatives from NHS organisations about the progress being made to keep more people well and out of hospital and provide better care in a crisis, as well as discussing the changes that will deliver more care close to home - particularly for those people who have one or more long term condition and those in need of high quality specialist care. 

We look forward to welcoming people to one of the events to discuss in much more details the proposed plans and discuss the practical benefits they will deliver in the future and respond to any concerns that people may have.  

To give us an indication of the number of people attending each event, we would be grateful if you could register your attendance at www.bettercareleicester.nhs.uk/getinvolved/, email         BCTComms@westleicestershireccg.nhs.uk or call 0116 295 4104.

Further information regarding the events is available by visiting www.bettercareleicester.nhs.uk