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Do you want to be the first to know about what is happening with your local NHS services in West Leicestershire?

By signing up to our In Touch mailing list, you will receive monthly messages to keep you up to date including information on local health events, new services, opportunities to get involved in the planning and design of new services, or information about health conditions and support which you are particularly interested in. 

We’ll never pass your details on to anyone else, and we’ll never try to sell you anything – this is about keeping you in touch with what is happening in your local NHS.

Sound interesting? Read more

 

Leicestershire leading the way with rapid NHS response teams to help people stay well at home

Accelerator Site image2Expert rapid response teams will be on hand within two hours to help keep older people well at home and avoid hospital admissions, under new plans outlined by the NHS today.

Local health and care teams will begin the roll out of Urgent Community Response teams from April, as part of the NHS’ Long Term Plan to support England’s ageing population and those with complex needs.

Backed by £14m of investment, seven ‘accelerator’ sites will bring together local health and social care organisations to standardise how urgent community services will be measured, and delivered consistently across the country, 365 days a year.  

Leicester, Leicestershire and Rutland (LLR) has been selected as one of the seven national ‘accelerator’ sites.

Whilst the amount to be awarded locally hasn’t yet been agreed, it will be significant and will enhance the pledge already made by the three LLR Clinical Commissioning Groups of an additional £2.5m to develop ‘Home First’ services (see diagram below).

Good news for patients

Older people and adults with complex health needs who have a very urgent care need, including a risk of being hospitalised, will be able to access a response from a team of skilled professionals within two hours, to provide the care they need to remain independent.

A two day standard will also apply for teams to put in place tailored packages of intermediate care, or reablement services, for individuals in their own homes, with the aim of restoring independence and confidence after a hospital stay.

The urgent response standards are part of a range of commitments - along with enhanced NHS support to care homes and a push to proactively identify and support those who need it - which local health leaders will be rolling out over the next few years to help keep older people well at home and reduce pressure on hospital services.

Accelerator Site image4Avoiding unneccessary hospital admissions

NHS chief executive Simon Stevens said: “The NHS working hand in glove in the community with council-funded social care services can be the difference between an older person or someone with long-term health needs spending a week or a month on a ward – or getting the right help early so they don’t need to go to hospital in the first place.

“That’s why as part of our Long Term Plan for the NHS we are putting community services front and centre, and backing them with a growing share of the NHS budget – and putting in place these new standards will give people and their families peace of mind about what they can expect from their local services when they need help most.”

Shifting more care out of hospital and into the community is one of the key commitments in the Better Care Together plan.

Tamsin Hooton, LLR Director Lead for Community Services Redesign said “This is great news for our health system. The LLR site will cover a population of just over a million people. Community services have sometimes been neglected in the past, but locally we have been working as a system on a large-scale redesign of community health services over the last year, leading to the agreement of a new model that will integrate community health services with social care and primary care, ultimately to improve patient experience and outcomes.

“This announcement means that we now have the national support and pump-prime funding needed to continue the vital work we were already doing with local partners. This is a significant boost to our local plans and will enable us to increase the pace and scale of this work.”

Dr Noel O’Kelly, Associate Medical Director, at Leicestershire Partnership NHS Trust (LPT), said “This is fantastic news for patients. Speaking as a clinician, I am delighted that this announcement will improve our ability to work with primary care and social care to deliver proactive, co-ordinated care to our most vulnerable and high risk patients and support them to live healthier, more independent lives in their own homes and communities”.

Jon Wilson, Director of Adult and Communities, Leicestershire County Council commented: “We are very excited locally about the opportunity that this investment gives us to bring together NHS and social care services to deliver integrated personalised care for people.  Our partnership work aims to enable people to return home from hospital as soon as they can and to stay at home avoiding an admission to hospital, wherever possible.  By providing a single point of access into health and care service for people who may be experiencing a crisis, or require additional care quickly, can vastly improve their outcomes and helps to support their families.”

Accelerator Site image3Benefits of focus on reablement

Reablement services aim to help people, particularly older people, remain independent by:

  • providing support and rehabilitation to people at risk of admission to, or who have been in, hospital;
  • helping make their transfer out of hospital as smooth as possible;
  • ensuring they don't have to move into residential care until they really need to, and;
  • offering short-term support to people living at home who find daily activities difficult.

Studies show the services – provided by teams made up of a range of professionals such as physiotherapists, occupational therapists and nurses – are highly effective in helping people regain or maintain their independence.

As well as being better for the individuals involved, it’s more cost-effective for the NHS than providing care in hospital, and also means beds can be made available more quickly for patients who need them.

NHS teams in Leicester, Leicestershire and Rutland have already begun work on developing Home First, our local rapid response service. Leicestershire Partnership Trust will be starting a significant recruitment programme to support the acceleration work. They will be looking for registered nurses, physiotherapists and healthcare assistants to join community teams working closely with social care and local GP practices.

The future of Community Services in LLR

 

Introducing primary care networks

banner image PCN

On 1st July 2019, GP practices across the country began working with other practices in their local area in groups called primary care networks (PCNs). The three clinical commissioning groups in Leicester, Leicestershire and Rutland, who oversee the care provided in local GP practices, are now able to confirm how practices have grouped together locally.

Read more and find out which PCN your practice is part of.

PCNs were announced as part of NHS England’s Long Term Plan earlier this year. They have been put in place to improve and extend the range of services that are available in the community and join up the care that is provided from different organisations. It is expected that by working together, practices will be able to make resources go further and care for patients more creatively.

Each PCN will look after between 30,000 and 50,000 patients, but there may be some with more or less patients than that.

A much wider team of health professionals is increasingly becoming involved in patients’ care in GP practices. Through primary care networks there will be even more clinical pharmacists, physiotherapists, physician associates, community paramedics and social prescribing link workers looking after patients day-to-day.

Practice staff will also work together with other health, social care and voluntary sector organisations, to plan the care patients need and prevent ill-health in a coordinated way. These wider teams will include pharmacists, district nurses and specialists who care for certain types of conditions or groups of patients with particular needs.

GP practices will remain independent. Patients will continue to be registered at their existing GP practice and it will still be the main point of contact for their care.

Each primary care network will decide how it will provide care for its patients. Examples could include sharing health professionals between practices or offering appointments at a different practice in the network to improve access– particularly if they have a non-urgent problem or that practice specialises in an area of care they need.

 

Dying Matters Week 2019 - Are we Ready?

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Every year in May, Dying Matters Awareness Week gives us all great opportunity talkopenly about dying, death and bereavement with friends and loved onesThis year, the week will run from 13-19 of May and the theme is Are We Ready?

It’s a question that challenges each of us on several levels. Are We Ready for our own deaths, or the deaths of those we care about? This is a practical question – wills, funeral planning and more – but of course it’s also emotional, even spiritual for some of us.  For many of us, the answer will not be ‘yes’. 

Research shows that most people haven’t taken care of the practical aspects, which include writing a will, deciding on organ donation, and planning our future care.

Local events 

The local NHS will be taking the message out to members of the public during Dying Matters Week with stalls at the following locations:

  • Monday 13th May, Leicester General Hospital, 10-2pm stall in the hospital canteen
  • Tuesday 14th May, Beaumont Leys shopping centre, 9am – 4.30pm, Leicester, LE4 1DE
  • Wednesday 15th May, Stamford Court - LLR Dying Matters Conference: “Are We Ready?  Let’s Talk About Dying”.  This Macmillan Sponsored event is attracting 200 delegates from organisations across LLR and includes national and local speakers; stalls publicising local work and services and a fantastic opportunity to network with colleagues about this incredibly important area of care.
  • Thursday 16th May, Leicester Royal Infirmary, 10-2pm stall in the hospital canteen.
  • Friday 17th May, Glenfield Hospital, 10-2pm stall in the reception area.
  • Friday 17th MayHaymarket shopping centre9am – 4.30pm, Leicester city centre, LE1 3YH
  • Saturday 18 May, 'Death Cafe', 10am – 12pm, G Sellers, 75 Upper Bond Street, Hinckley, LE10 1RF

Look out for local updates on social media throughout the week by following #LLRDyingMatters

LLR Dying Matters 2019 video

 

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The Better Care Together Plan - our STP

The Better Care Together Plan - Our Sustainability and Transformation Partnership The NHS commission and provide health and care services for over...

The Better Care Together Plan - Our Sustainability and Transformation Partnership

The NHS commission and provide health and care services for over a million people in Leicester, Leicestershire and Rutland. Every day our services support people to stay healthy and lead independent lives. And when people are ill, our services are there for them, their carers and families.
 
Over the next few years, the services we deliver, and where and how we offer them, will need to change, so that they can continue to be delivered in a way that is safe for patients as well as in a way the NHS can afford. The demand for services is growing more quickly than the resources which we have can cope with, as people are living longer and our population is continuing to grow. The Better Care Together Plan explains how these services can be changed for the better to improve care and the patient experience while meeting these demands.
 
In 2017 we held events across West Leicestershire to share the draft version of the plan with patients, family carers and staff to discuss the draft Better Care Together Plan. You can find out more about the events on this page, and download the findings from the STP events on this page.
 
In the 70th year of the NHS the partnership has published ‘Next steps to better care in Leicester, Leicestershire and Rutland’, a document describing the progress of partners from health and local authorities to improve the health and wellbeing of local people. Download the BCT Brochure.
 
 
 
 
To find out more, and see how you can be involved, visit the Better Care Together website

Consultations and engagement

We consult and engage with our local residents on an ongoing basis on a variety of topics to ...

We consult and engage with our local residents on an ongoing basis on a variety of topics to help us make commissioning decisions. Please contact us if you would like to comment on any of our services which aren't mentioned below.

In addition, West Leicestershire CCG is part of the Better Care Together partnership across Leicester, Leicestershire and Rutland which is working to improve services and make them sustainable for future generations. You can read more about how to get involved in these projects on the Better Care Together website or follow them on twitter https://twitter.com/BCTLLR

 

Current consultations and engagement

There are no current patient surveys or consultations for West Leicestershire.

You can find out more about consultations that are being led by other organisations on their websites:

 

Previous consultations and engagement


Date of engagement activity

August - Oct 2019

 
Name of Engagement/Consultation
Overview

There have been a number of changes at The Surgery following inspection by the Care Quality Commission (CQC) in July 2017. Our most recent communication with patients confirmed that we had secured temporary caretaking arrangements for The Surgery following Dr Dawes leaving the practice in February 2019.

The CCG has worked with The Surgery and local health care providers over the last two years to address the CQC findings and to try to identify a sustainable long-term solution for the practice. Given the challenges, the CCG has reviewed all options and following careful consideration has decided to close the practice and request that patients register with another GP / practice.

This approach will ensure patients will have access to stable and sustainable primary care services and continuity of care. Patients are being notified of this and are being advised to register at an alternative practice by 31st October 2019.  We gave patients the opportunity to feedback to the CG via email, phone or online survey.

Next steps

We are reviewing the responses to the survey and will share them here shortly.


 

Date of engagement activity

June 2019

Overview

Patients at Thurmaston Health Centre are invited to have their say on what is important to them and what services they would like to receive in future. Responses will help us make decisions about how we provide these services from April 2020.

Next steps

We are reviewing the responses to the survey and will share them here shortly.


Date of engagement activity

June 2019

Name of Engagement/Consultation

Mahavir Health Centre and Jubilee Medical Practice 

Overview

Patients at Mahavir Health Centre and at Jubilee Medical Practice are invited to have their say on services at these practices.  

Next steps

We are reviewing the responses to the survey and will share them here shortly.


Date of engagement activity

June 2019

Name of Engagement/Consultation

Extended Access primary care appointments evaluation survey

Overview

Patients and staff who have used or who work in the Extended Access service at four centres have had the opportunity to respond to a survey to share their experiences and suggest where improvements might be made.  

Next steps

We are reviewing the responses to the survey and will share them here shortly. 


Date of engagement activity

February – April 2019

Overview

Members of the public and health professionals are invited to a series of events showing how children’s mental health services are changing in Leicester, Leicestershire and Rutland (LLR).

Next steps

Contact Tricia Reynolds on 0116 295 1119 or 07554 112 317 for more details or to attend an event.


Date of engagement activity

Survey closed 21 October 2018

Events – February – March 2019

Overview

We are encouraging local people to get involved in shaping the future of community health services through a series of interactive workshops.


Date of engagement activity

2014 -present

Name of Engagement/Consultation
Overview

The Hinckley and Bosworth information hub contains information about the engagement work that has taken place in Hinckley, as well as the latest news.

Next steps

Hinckley Community Services is being covered at the wider LLR Community Health Services redesign events mentioned above.

There will be more opportunities to get involved when we consult later this year.


Date of engagement activity

2016 - present

Name of Engagement/Consultation
Overview

We have joined forces with the Soil Association to help 12 local care homes to improve the health and wellbeing of its residents through an increased focus on providing good food and positive interaction over food and mealtimes that help to improve mobility, maintain independence and provide good nutrition and hydration. This is in response to engagement work with Care Homes initiated in 2016.

Next steps

Read more   and on The Soil Association website www.foodforlife.org.uk/older-people


Date of engagement activity

November 2018

Name of Engagement/Consultation

Antibiotics and self care

Overview

Come and join us at Loughborough Market Place to ask about antibiotics, looking after yourself over winter and NHS111.


Date of engagement activity

November 2018

Name of Engagement/Consultation
Overview

The Surgery Ashby and Measham Medical Unit have been working together  in response to improvements requested by the Care Quality Commission, the organisation that reviews quality of care in the NHS.

Next steps

The survey closed on 30 November 2018 and we will provide an update shortly.


Date of engagement activity

September / October 2018

Overview

People in Leicester, Leicestershire and Rutland are being asked to share their views on healthcare patients receive at home and in local communities as the local NHS looks to improve community health services.

Next steps

Date of engagement activity

Autumn 2018

Name of Engagement/Consultation
Overview

The NHS organisations in Leicester, Leicestershire and Rutland (LLR) have confirmed that during July they will mark the 70th year of the NHS by publishing a document setting out the Next Steps for Better Care Together in the local area.


Date of engagement activity

August / September 2018

Overview

The NHS in Leicester, Leicestershire and Rutland would like to hear the views of local patients about 101 policies that describe when and how non-emergency operations and treatments are carried out. Some examples of these are hip and knee replacements, operations to correct a cataract, joint injections and varicose vein surgery.

Next steps

The survey and events finished on 26th September 2018. Leicester City CCG led the work on behalf of the three CCGs in LLR – you can read the outcome on their website


Date of engagement activity

August 2018

Overview

The local NHS is calling for patients to find out more about changes to prescribing and to provide their views on the changes before they take place.

Next steps

The survey closed on 9 September 2018. The results of which helped inform the self care section of our website – where you will find more information on the changes to prescribing medicines that are routinely available over the counter.


Date of engagement activity

August 2018

Overview

NHS England is committed to ensuring that patient and public voices are at the centre of shaping our healthcare services. Every level of our commissioning system needs to be informed by listening to those who use and care about our services.

We are looking for expert PPV partners for a variety of groups who have a good knowledge and understanding of the health and care system nationally, regionally and/or locally to join our various advisory groups, and help shape NHS digital health services for people, patients and carers.

Next steps

Applications should be received by 3 September 2018 Contact: england.digitalhealth@nhs.net .


Date of engagement activity

July 2018

Overview

Are you a patient at The Centre Surgery, Hill Street, Hinckley?

If so, NHS West Leicestershire Clinical Commissioning Group (CCG) wants your views to help us design the service to be available from March 2019 when the current contract ends.

Next steps

The survey closed on 27 July 2018


Date of engagement activity

July 2018

Name of Engagement/Consultation

Lay members being recruited in the Midlands

Overview

The Medical Directorate at NHS England (Central Midlands) & (North Midlands) are seeking to recruit a number of Lay Members to sit on decision making panels on an ad-hoc basis. Payment - £50 per hour or part thereof (inclusive of VAT).

Next steps

Contact: susan.dyson2@nhs.net or by post


Date of engagement activity

June 2018

Name of Engagement/Consultation

GP Extended Access engagement

Overview

Engagement with patients, carers, GPs and other staff following a pilot of extended access appointments. Including focus groups, face to face interviews and telephone interviews from January – June 2018.


Date of engagement activity

April – June 2018

Overview

Local health and social care leaders together with voluntary sector organisations in Leicester, Leicestershire and Rutland (LLR) have unveiled new plans for supporting people with dementia and their carers.


Date of engagement activity

Spring 2018

Overview

Health and care organisations in Leicester, Leicestershire and Rutland want to hear your views on the draft Joint Carers Strategy 2018-2021.

Next steps

This consultation closed on 22 April 2018. Read
the Board paper covering the final version of the document.


Date of engagement activity

Spring 2018

Name of Engagement/Consultation
Overview

People in Leicester, Leicestershire and Rutland are being asked for their views on possible changes to the children’s blood test clinic.

Next steps

The survey closed on 6th May 2018.

Outcome: There will be no change to the current phlebotomy service in the county


Date of engagement activity

April 2018

Name of Engagement/Consultation

Drop in event for patients at Thurmaston Health Centre

Overview

GP Services at Thurmaston Health Centre have changed since April and we understand that patients may have questions to ask, or wish to find out more information.


Date of engagement activity

January/February 2018

Overview

West Leicestershire CCG undertook a review of repeat prescription processes, to understand if there are ways they can be improved for patients, pharmacies and practices.

Next steps

The survey closed on 27 February 2018 and the results are being reviewed. 


Date of engagement activity

August – October 2017

Overview

From today, patients who receive wheelchair, orthotics and prosthetics services in Leicester, Leicestershire and Rutland will receive their care from Opcare, part of the Ability Matters Group.

This service was previously provided by Blatchford. Opcare were appointed following engagement with patients in 2017 and a procurement process earlier this year.

Next steps

The new provider began their contract in October 2018


Date of engagement activity

2017

Name of Engagement/Consultation
Overview

Earlier this year (2017), NHS West Leicestershire Clinical Commissioning Group (CCG) reviewed how people accessed over the counter medicines for the short term treatment of minor ailments. Thank you, if you responded to our survey.

Next steps

Changes to prescriptions for minor conditions - The results of this survey have informed our new Self Care web pages, including advice and guidance on over the counter treatments of minor ailments. From this page you can also view our paracetamol and gluten-free prescription survey report and read more about the results of the survey.


Date of engagement activity

2016

Name of Engagement/Consultation
Overview

The Non-Emergency Patient Transport Service (NEPTS) in Leicester, Leicestershire and Rutland is provided by TASL. This service provides non-emergency transport to and from medical appointments for patients who have a medical condition that would prevent travel by other means.

Next steps

TASL took over the contract to provide these services in October 2017 after a period of engagement with local patients and a formal procurement process. Read more on the engagement that took place to inform the development of the service specification.


Date of engagement activity

Summer 2016

Name of Engagement/Consultation
Overview

In the summer of 2016 we invited people to talk to us about changes to the way we prescription gluten-free products for patients diagnosed with Coeliac Disease and Dermatitis Herpetiformis.

Next steps

The results of this survey have informed our new Self Care web pages, including advice and guidance on over the counter treatments of minor ailments. From this page you can also view our paracetamol and gluten-free prescription survey report and read more about the results of the survey


Date of engagement activity

Summer 2016

Name of Engagement/Consultation
Overview

In the summer of 2016 we invited people to talk to us about possible changes to the way we prescribe paracetamol products in Leicester, Leicestershire and Rutland

Next steps

The results of this survey have informed our new Self Care web pages, including advice and guidance on over the counter treatments of minor ailments. From this page you can also view our paracetamol and gluten-free prescription survey report and read more about the results of the survey


Date of engagement activity

2014

Overview

Our CCG and Leicestershire Partnership NHS Trust (LPT) have reached a decision on how to best meet the long-term health needs of people living in and around Ashby de la Zouch.


 

Make a difference with your local PPG

Would you like to get involved with our campaigns and make a difference in the care patients receive? Your GP surg...

Would you like to get involved with our campaigns and make a difference in the care patients receive?

Your GP surgery has its own small team of people who provide a voice for all the patients on the practice’s list. Known as a Patient Participation Group or a PPG, these groups meet regularly to work with the GPs and staff at the practice to improve the way things are run.

The work of PPGs is invaluable to our work  as a CCG too. The feedback we get from our PPGs help shape the decisions that we make and directly influence the services we commission for all our patients and carers.

Read more

Stay in touch with the NHS

Do you want to be the first to know about what is happening with your local NHS services in West Leice...

Do you want to be the first to know about what is happening with your local NHS services in West Leicestershire?

By signing up to our In Touch mailing list, you will receive monthly messages to keep you up to date including information on local health events, new services, opportunities to get involved in the planning and design of new services, or information about health conditions and support which you are particularly interested in. 

We’ll never pass your details on to anyone else, and we’ll never try to sell you anything – this is about keeping you in touch with what is happening in your local NHS.

Sound interesting? Read more

 

The Surgery, Ashby

Important information about The Surgery, Ashby. There have been a number of changes at The Surgery following inspectio...

Important information about The Surgery, Ashby.

There have been a number of changes at The Surgery following inspection by the Care Quality Commission (CQC) in July 2017. Our most recent communication with patients confirmed that we had secured temporary caretaking arrangements for The Surgery following Dr Dawes leaving the practice in February 2019.

The CCG has worked with The Surgery and local health care providers over the last two years to address the CQC findings and to try to identify a sustainable long-term solution for the practice. Given the challenges, the CCG has reviewed all options and following careful consideration has decided to close the practice and request that patients register with another GP / practice.

This approach will ensure patients will have access to stable and sustainable primary care services and continuity of care. Patients are being notified of this and are being advised to register at an alternative practice by 31st October 2019.  

We have not made this decision lightly and we fully understand that this decision may cause patients some concerns. The following sections set out what you need to do if you are registered at this practice and the support that is available.  

 

What do I need to do next?

If you are registered at The Surgery, Ashby, you will need to register with a new GP practice before Thursday 31st October 2019, to ensure continuity of access to a GP. Below is a list of GP practices surrounding The Surgery.

Some GP practices will only allow you to register with them if you live within their catchment area. Therefore, we advise you to register with a practice close to home. Please visit the website of the pratice you wish to register with or use the contact details below to check if you live within a practice’s catchment area. You can find out more about all practices on the NHS website: www.nhs.uk.

Once you register with a new practice, your patient records will be automatically transferred so that your new doctor and clinical staff can understand your health history and continue to provide any care that you might need.

Read our Frequently Asked Questions document. 

Organisation Name

Tel Number

Website

Castle Medical Group, 118 Burton Road, Ashby-De-La-Zouch, LE65 2LP

01530 414131

www.castlemedicalgroup.co.uk

Measham Medical Unit, High Street, Measham, DE12 7HR

01530 270667

www.meashamdoctors.co.uk

Woodville Surgery, Swadlincote, DE11 7JE

01283 217036

www.woodvillesurgery.co.uk

Whitwick Road Surgery, Whitwick Road, Coalville, LE67 3FA

01530 836507

www.whitwickroadsurgery.co.uk

Dr S Virmani & Dr G Bedi, 67 North Street, Coalville, LE67 5HX

01530 838866

www.whitwickhealthcentre.co.uk

Dr R M Patel & Dr H Tailor, 67 North Street, Coalville, LE67 5HX

01530 839629

www.lewisandpatelwhc.co.uk

Dr Vishnu Parmar, 1 Hallcroft Avenue, Swadlincote, DE12 6JF

01283 760595

www.oversealsurgery.co.uk

Heartwood Medical Practice, Swadlincote Health Centre, Swadlincote, DE11 0AE

01283 818100

www.heartwoodmedicalpractice.co.uk

Manor House Surgery, Mill Lane, Belton, LE12 9UJ

01530 222368

www.beltonsurgery.nhs.uk

Long Lane Surgery, Beacon House, Long Lane, Coalville, LE67 4DR

01530 445945

www.longlanesurgery.com

Hugglescote Surgery, 151 Grange Road, Hugglescote, Coalville, LE67 2BS

01530 832109

www.hugglescotesurgery.co.uk

Swadlincote Surgery, Darklands Rd, Swadlincote, DE11 0PP

01283 551717

www.swadlincote.gpsurgery.net

Ibstock House Surgery, 132 High St, Ibstock, LE67 6JP

01530 263467

www.ibstockhousesurgery.nhs.uk

Broom Leys Surgery, Broom Leys Rd, Coalville, LE67 4DE

01530 832095

www.broomleyssurgery.co.uk

 

Supporting patients

You can provide feedback online using the following link http://bit.ly/TheSurgeryAshby; by email on enquiries@westleicestershireccg.nhs.uk; or you can call the CCG Corporate Affairs Team on 01509 567702 (Monday to Friday, 9am to 5pm). 

 

  

 

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