Consultations and engagement

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We consult and engage with our local residents on an ongoing basis on a variety of topics to help us make commissioning decisions. Please contact us if you would like to comment on any of our services which aren't mentioned below.

In addition, West Leicestershire CCG is part of the Better Care Together partnership across Leicester, Leicestershire and Rutland which is working to improve services and make them sustainable for future generations. You can read more about how to get involved in these projects on the Better Care Together website or follow them on twitter https://twitter.com/BCTLLR

 

Current consultations, surveys and engagement

‘Step up to Great’ Mental Health services in Leicester, Leicestershire and Rutland

Take part in the consolation by clicking here

 

Previous consultations and engagement

Primary Care Survey

The three clinical commissioning groups (CCG) and the GP practices in Leicester, Leicestershire and Rutland (NHS East Leicestershire and Rutland CCG, NHS Leicester City CCG and West Leicestershire CCG) wanted to hear the views and experiences of GP-led primary care services during the Covid-19 pandemic in the Leicester City, Leicestershire and Rutland area.  They launched a Primary Care Survey in order to build on the things that people like about services provided by GP practices and identify areas of care that could be improved for people, their families and friends

The Primary Care Survey was participated in by 5,483 people.  The Report of Findings tells us what people said.  We have also produced a summary version, which also shows actions we would take to improve care for people.

Primary Care Survey Summery Slides

GP Practice Survey Final Report


Building Better Hospitals for the Future

The ‘Building Better Hospitals for the Future’ consultation closed at the end of 2020.  The public consultation asked people about proposals to transform acute and maternity services in Leicester’s hospitals by investing more than £450million.  We reached out to communities across Leicester, Leicestershire and Rutland and heard the views of many people on the proposals put forward, as well as the likely impact.

We would like to thank everyone that participated in the consultation and for everyone that helped promote it.  Given the extent of feedback and the need to ensure that everything we heard was captured it has taken a little while to undertake an independent analysis and evaluation.  This has now been completed and received by the Clinical Commissioning Groups (CCGs)  and University Hospitals of Leicester NHS Trust. Here is the full Consultation Report of Findings and a Summary.

Building Better Hospitals for the future: report of findings on public consultation 28 September to 21 December 2020

Building Better Hospitals for the future: Summary of findings

The findings of the consultation are helping us to develop a Decision Making Business Case (DMBC), which is in the process of being completed. The DMBC is important because it sets out how we have responded to the consultation feedback, any changes we have made as a result, and the final proposals that we intend to take forward.

We currently expect that the Decision Making Business Case will be presented to the CCGs’ Governing Bodies for a decision as part of a meeting held in public on 8th June 2021. This date does remain subject to change whilst work continues on finalising the document. All decisions taken will also be communicated widely after the meeting to communities across Leicester, Leicestershire and Rutland.


NHS Rehabilitation Centre

Public consultation on the development of an NHS Rehabilitation Centre on the Stanford Hall Rehabilitation Estate near Loughborough.

NECS is working on behalf of NHS Nottingham & Nottinghamshire CCG on the consultation of a proposed £70m NHS Rehabilitation Centre.  The consultation period was 27 July to the 18 September 2020.


Below is a link to the CCG web page which contains all of the information and materials for this consultation, including the full consultation document:

https://nottsccg.nhs.uk/rehab-centre-consultation/


Mental health services for children and young people during Covid

Since the Covid pandemic, services have continued to support many children and young people and families to meet their emotional, mental health and wellbeing needs. However there have been some changes made to these services and we would like to know whether these changes have helped.

The three Clinical Commissioning Groups, across Leicester, Leicestershire and Rutland have developed a questionnaire to find out what services children and young people have accessed before, and during, Covid lockdown and asks for their ideas on how we could improve access and service delivery.

Click here to take part in the survey.

 


Date of engagement activity

Survey closed 7 June 2020

Overview

Working with Healthwatch and CCGs across LLR, we asked for patients views of the service changes made during the first few months of the pandemic.


Date of engagement activity

Survey closed 1 March 2020

 

Name of Engagement/Consultation
Overview

People across the East Midlands were asked for their views on proposals to introduce a new Gamete and Embryo Cryopreservation Policy. This will give more people the opportunity to have their sperm, eggs or embryos frozen for possible use at a later date, if they are about to have treatment which could cause permanent infertility.

This service, which is called cryopreservation, is already available on the NHS to many patients who are having cancer treatment, and it is proposed to extend the service to patients undergoing other procedures, including gender reassignment surgery or hormone therapy.

Why are we doing this?

The new policy has been developed following guidance from NHS England, which states that fertility preservation services should be made equally available to all patients whose medical or surgical treatment may make them infertile.

There are a number of important treatments which can result in permanent infertility. By collecting and freezing sperm, eggs or fertilised eggs, the patient has the opportunity to try and have children, later on, who are biologically related to them. We already offer that choice to cancer patients if their treatment is likely to cause infertility.

All of the clinical commissioning groups (CCGs) in the East Midlands, who make decisions on which services are offered in each area, have come together to make sure that people across the region are offered the same access to fertility preservation services wherever they live.

A public consultation process has started, where people can share their views about the proposed policy before a final decision is made. If approved, the policy will ensure a standard approach is used for patients throughout the East Midlands. This consultation is being led by Leicester City Clinical Commissioning Group on behalf of the 16 CCGs in the East Midlands.

We want to make sure that the new Gamete and Embryo Cryopreservation Policy works well for everyone. We want to know what people think about the policy and if there are any aspects we need to consider further, or other groups of patients which we may have overlooked.

Click here to view the new draft policy.

Click here to read the Frequently Asked Questions document.

 

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The Department of Health has also launched a separate national consultation which asks for views on the time limits for freezing gametes.

The Department of Health’s consultation asks people specifically for their views on whether the Government should make changes to the length of storage for eggs, sperm and embryos being stored for fertility treatment. This includes storage for social reasons, for example where people wish to delay having children.

The policy that the CCGs are consulting on in the East Midlands applies only to people who are about to have NHS funded treatment which could cause permanent infertility. The new East Midlands policy would mean that fertility preservation services are made equally available to all patients whose medical or surgical treatment may make them infertile.

If, as a result of the Department of Health consultation, a decision is made at national level to increase the standard storage period of 10 years, the East Midlands policy will be reviewed in the light of this decision.


Date of engagement activity

August - Oct 2019

Name of Engagement/Consultation
Overview

There have been a number of changes at The Surgery following inspection by the Care Quality Commission (CQC) in July 2017. Our most recent communication with patients confirmed that we had secured temporary caretaking arrangements for The Surgery following Dr Dawes leaving the practice in February 2019.

The CCG has worked with The Surgery and local health care providers over the last two years to address the CQC findings and to try to identify a sustainable long-term solution for the practice. Given the challenges, the CCG has reviewed all options and following careful consideration has decided to close the practice and request that patients register with another GP / practice.

This approach will ensure patients will have access to stable and sustainable primary care services and continuity of care. Patients are being notified of this and are being advised to register at an alternative practice by 31st October 2019.  We gave patients the opportunity to feedback to the CG via email, phone or online survey.

Next steps

You can view the summary report of the findings here.


Date of engagement activity

June 2019

Overview

Patients at Thurmaston Health Centre are invited to have their say on what is important to them and what services they would like to receive in future. Responses will help us make decisions about how we provide these services from April 2020.

Next steps

You can view the summary report of the findings here.


Date of engagement activity

June 2019

Name of Engagement/Consultation

Mahavir Health Centre and Jubilee Medical Practice 

Overview

Patients at Mahavir Health Centre and at Jubilee Medical Practice are invited to have their say on services at these practices.  

Next steps

We are reviewing the responses to the survey and will share them here shortly.


Date of engagement activity

June 2019

Name of Engagement/Consultation

Extended Access primary care appointments evaluation survey

Overview

Patients and staff who have used or who work in the Extended Access service at four centres have had the opportunity to respond to a survey to share their experiences and suggest where improvements might be made.  

Next steps

You can view our Board paper including evaluation results and next steps.


Date of engagement activity

April 2019

Name of Engagement/Consultation

Let's Talk Wellbeing

Overview

The service in Leicester City, Leicestershire and Rutland provides psychological assessment and treatment (talking therapies) for common mental health problems including depression, anxiety, panic, phobias, obsessive compulsive disorder (OCD), trauma and stress. East Leicestershire and Rutland Clinical Commissioning Group, which commissions the Let’s Talk Wellbeing service on behalf of Leicester, Leicestershire and Rutland conducted a confidential survey on your experience of Let’s Talk Wellbeing from 3rd April until 23 April 2019. The purpose of the survey was to inform improvements to the service and future plans to develop the service.


Date of engagement activity

February – April 2019

Overview

Members of the public and health professionals are invited to a series of events showing how children’s mental health services are changing in Leicester, Leicestershire and Rutland (LLR).

Next steps

Contact Tricia Reynolds on 0116 295 1119 or 07554 112 317 for more details or to attend an event.


Date of engagement activity

Survey closed 21 October 2018

Events – February – March 2019

Overview

We are encouraging local people to get involved in shaping the future of community health services through a series of interactive workshops.

Next steps

This survey has now closed. Read more about the engagement activities undertaken and the feedback received.

Contact: 0116 295 4104 or book online www.bettercareleicester.nhs.uk or via email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Date of engagement activity

2014 -present

Name of Engagement/Consultation
Overview

The Hinckley and Bosworth information hub contains information about the engagement work that has taken place in Hinckley, as well as the latest news.

Next steps

Hinckley Community Services is being covered at the wider LLR Community Health Services redesign events mentioned above.

There will be more opportunities to get involved when we consult later this year.


Date of engagement activity

2016 - present

Name of Engagement/Consultation
Overview

We have joined forces with the Soil Association to help 12 local care homes to improve the health and wellbeing of its residents through an increased focus on providing good food and positive interaction over food and mealtimes that help to improve mobility, maintain independence and provide good nutrition and hydration. This is in response to engagement work with Care Homes initiated in 2016.

Next steps

Read more   and on The Soil Association website www.foodforlife.org.uk/older-people


Date of engagement activity

November 2018

Name of Engagement/Consultation

Antibiotics and self care

Overview

Come and join us at Loughborough Market Place to ask about antibiotics, looking after yourself over winter and NHS111.


Date of engagement activity

November 2018

Name of Engagement/Consultation
Overview

The Surgery Ashby and Measham Medical Unit have been working together  in response to improvements requested by the Care Quality Commission, the organisation that reviews quality of care in the NHS.

Next steps

The survey closed on 30 November 2018 and we will provide an update shortly.


Date of engagement activity

September / October 2018

Overview

People in Leicester, Leicestershire and Rutland are being asked to share their views on healthcare patients receive at home and in local communities as the local NHS looks to improve community health services.

Next steps

The survey closed on Sunday 21 October 2018. Read more about the engagement activities undertaken and the feedback received.

Contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

or call 0116 295 3405.


Date of engagement activity

Autumn 2018

Name of Engagement/Consultation
Overview

The NHS organisations in Leicester, Leicestershire and Rutland (LLR) have confirmed that during July they will mark the 70th year of the NHS by publishing a document setting out the Next Steps for Better Care Together in the local area.


Date of engagement activity

August / September 2018

Overview

The NHS in Leicester, Leicestershire and Rutland would like to hear the views of local patients about 101 policies that describe when and how non-emergency operations and treatments are carried out. Some examples of these are hip and knee replacements, operations to correct a cataract, joint injections and varicose vein surgery.

Next steps

The survey and events finished on 26th September 2018. Leicester City CCG led the work on behalf of the three CCGs in LLR – you can read the outcome on their website


Date of engagement activity

August 2018

Overview

The local NHS is calling for patients to find out more about changes to prescribing and to provide their views on the changes before they take place.

Next steps

The survey closed on 9 September 2018. The results of which helped inform the self care section of our website – where you will find more information on the changes to prescribing medicines that are routinely available over the counter.


Date of engagement activity

August 2018

Overview

NHS England is committed to ensuring that patient and public voices are at the centre of shaping our healthcare services. Every level of our commissioning system needs to be informed by listening to those who use and care about our services.

We are looking for expert PPV partners for a variety of groups who have a good knowledge and understanding of the health and care system nationally, regionally and/or locally to join our various advisory groups, and help shape NHS digital health services for people, patients and carers.

Next steps

Applications should be received by 3 September 2018 Contact: This email address is being protected from spambots. You need JavaScript enabled to view it. .


Date of engagement activity

July 2018

Overview

Are you a patient at The Centre Surgery, Hill Street, Hinckley?

If so, NHS West Leicestershire Clinical Commissioning Group (CCG) wants your views to help us design the service to be available from March 2019 when the current contract ends.

Next steps

The survey closed on 27 July 2018


Date of engagement activity

July 2018

Name of Engagement/Consultation

Lay members being recruited in the Midlands

Overview

The Medical Directorate at NHS England (Central Midlands) & (North Midlands) are seeking to recruit a number of Lay Members to sit on decision making panels on an ad-hoc basis. Payment - £50 per hour or part thereof (inclusive of VAT).

Next steps

Contact: This email address is being protected from spambots. You need JavaScript enabled to view it. or by post


Date of engagement activity

June 2018

Name of Engagement/Consultation

GP Extended Access engagement

Overview

Engagement with patients, carers, GPs and other staff following a pilot of extended access appointments. Including focus groups, face to face interviews and telephone interviews from January – June 2018.


Date of engagement activity

April – June 2018

Overview

Local health and social care leaders together with voluntary sector organisations in Leicester, Leicestershire and Rutland (LLR) have unveiled new plans for supporting people with dementia and their carers.


Date of engagement activity

Spring 2018

Overview

Health and care organisations in Leicester, Leicestershire and Rutland want to hear your views on the draft Joint Carers Strategy 2018-2021.

Next steps

This consultation closed on 22 April 2018. Read
the Board paper covering the final version of the document.


Date of engagement activity

Spring 2018

Name of Engagement/Consultation
Overview

People in Leicester, Leicestershire and Rutland are being asked for their views on possible changes to the children’s blood test clinic.

Next steps

The survey closed on 6th May 2018.

Outcome: There will be no change to the current phlebotomy service in the county


Date of engagement activity

April 2018

Name of Engagement/Consultation

Drop in event for patients at Thurmaston Health Centre

Overview

GP Services at Thurmaston Health Centre have changed since April and we understand that patients may have questions to ask, or wish to find out more information.


Date of engagement activity

January/February 2018

Overview

West Leicestershire CCG undertook a review of repeat prescription processes, to understand if there are ways they can be improved for patients, pharmacies and practices.

Next steps

The survey closed on 27 February 2018 and the results are being reviewed. 


Date of engagement activity

August – October 2017

Overview

From today, patients who receive wheelchair, orthotics and prosthetics services in Leicester, Leicestershire and Rutland will receive their care from Opcare, part of the Ability Matters Group.

This service was previously provided by Blatchford. Opcare were appointed following engagement with patients in 2017 and a procurement process earlier this year.

Next steps

The new provider began their contract in October 2018


Date of engagement activity

2017

Name of Engagement/Consultation
Overview

Earlier this year (2017), NHS West Leicestershire Clinical Commissioning Group (CCG) reviewed how people accessed over the counter medicines for the short term treatment of minor ailments. Thank you, if you responded to our survey.

Next steps

Changes to prescriptions for minor conditions - The results of this survey have informed our new Self Care web pages, including advice and guidance on over the counter treatments of minor ailments. From this page you can also view our paracetamol and gluten-free prescription survey report and read more about the results of the survey.


Date of engagement activity

2016

Name of Engagement/Consultation
Overview

The Non-Emergency Patient Transport Service (NEPTS) in Leicester, Leicestershire and Rutland is provided by TASL. This service provides non-emergency transport to and from medical appointments for patients who have a medical condition that would prevent travel by other means.

Next steps

TASL took over the contract to provide these services in October 2017 after a period of engagement with local patients and a formal procurement process. Read more on the engagement that took place to inform the development of the service specification.


Date of engagement activity

Summer 2016

Name of Engagement/Consultation
Overview

In the summer of 2016 we invited people to talk to us about changes to the way we prescription gluten-free products for patients diagnosed with Coeliac Disease and Dermatitis Herpetiformis.

Next steps

The results of this survey have informed our new Self Care web pages, including advice and guidance on over the counter treatments of minor ailments. From this page you can also view our paracetamol and gluten-free prescription survey report and read more about the results of the survey


Date of engagement activity

Summer 2016

Name of Engagement/Consultation
Overview

In the summer of 2016 we invited people to talk to us about possible changes to the way we prescribe paracetamol products in Leicester, Leicestershire and Rutland

Next steps

The results of this survey have informed our new Self Care web pages, including advice and guidance on over the counter treatments of minor ailments. From this page you can also view our paracetamol and gluten-free prescription survey report and read more about the results of the survey


Date of engagement activity

2014

Overview

Our CCG and Leicestershire Partnership NHS Trust (LPT) have reached a decision on how to best meet the long-term health needs of people living in and around Ashby de la Zouch.