Consultations and engagement
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We consult and engage with our local residents on an ongoing basis on a variety of topics to help us make commissioning decisions. Please contact us if you would like to comment on any of our services which aren't mentioned below.
In addition, West Leicestershire CCG is part of the Better Care Together partnership across Leicester, Leicestershire and Rutland which is working to improve services and make them sustainable for future generations. You can read more about how to get involved in these projects on the Better Care Together website or follow them on twitter https://twitter.com/BCTLLR
Current consultations and engagement
There are no current patient surveys or consultations for West Leicestershire.
You can find out more about consultations that are being led by other organisations on their websites:
Previous consultations and engagement
Date of engagement activity
August - Oct 2019
There have been a number of changes at The Surgery following inspection by the Care Quality Commission (CQC) in July 2017. Our most recent communication with patients confirmed that we had secured temporary caretaking arrangements for The Surgery following Dr Dawes leaving the practice in February 2019.
The CCG has worked with The Surgery and local health care providers over the last two years to address the CQC findings and to try to identify a sustainable long-term solution for the practice. Given the challenges, the CCG has reviewed all options and following careful consideration has decided to close the practice and request that patients register with another GP / practice.
This approach will ensure patients will have access to stable and sustainable primary care services and continuity of care. Patients are being notified of this and are being advised to register at an alternative practice by 31st October 2019. We gave patients the opportunity to feedback to the CG via email, phone or online survey.
We are reviewing the responses to the survey and will share them here shortly.
Date of engagement activity
June 2019
Patients at Thurmaston Health Centre are invited to have their say on what is important to them and what services they would like to receive in future. Responses will help us make decisions about how we provide these services from April 2020.
We are reviewing the responses to the survey and will share them here shortly.
June 2019
Mahavir Health Centre and Jubilee Medical Practice
Patients at Mahavir Health Centre and at Jubilee Medical Practice are invited to have their say on services at these practices.
We are reviewing the responses to the survey and will share them here shortly.
June 2019
Extended Access primary care appointments evaluation survey
Patients and staff who have used or who work in the Extended Access service at four centres have had the opportunity to respond to a survey to share their experiences and suggest where improvements might be made.
We are reviewing the responses to the survey and will share them here shortly.
February – April 2019
Members of the public and health professionals are invited to a series of events showing how children’s mental health services are changing in Leicester, Leicestershire and Rutland (LLR).
Contact Tricia Reynolds on 0116 295 1119 or 07554 112 317 for more details or to attend an event.
Survey closed 21 October 2018
Events – February – March 2019
We are encouraging local people to get involved in shaping the future of community health services through a series of interactive workshops.
This survey has now closed. Read more about the engagement activities undertaken and the feedback received.
Contact: 0116 295 4104 or book online www.bettercareleicester.nhs.uk or via email: This email address is being protected from spambots. You need JavaScript enabled to view it.
2014 -present
The Hinckley and Bosworth information hub contains information about the engagement work that has taken place in Hinckley, as well as the latest news.
Hinckley Community Services is being covered at the wider LLR Community Health Services redesign events mentioned above.
There will be more opportunities to get involved when we consult later this year.
2016 - present
We have joined forces with the Soil Association to help 12 local care homes to improve the health and wellbeing of its residents through an increased focus on providing good food and positive interaction over food and mealtimes that help to improve mobility, maintain independence and provide good nutrition and hydration. This is in response to engagement work with Care Homes initiated in 2016.
Read more and on The Soil Association website www.foodforlife.org.uk/older-people
November 2018
Antibiotics and self care
Come and join us at Loughborough Market Place to ask about antibiotics, looking after yourself over winter and NHS111.
November 2018
The Surgery Ashby and Measham Medical Unit have been working together in response to improvements requested by the Care Quality Commission, the organisation that reviews quality of care in the NHS.
The survey closed on 30 November 2018 and we will provide an update shortly.
September / October 2018
People in Leicester, Leicestershire and Rutland are being asked to share their views on healthcare patients receive at home and in local communities as the local NHS looks to improve community health services.
The survey closed on Sunday 21 October 2018. Read more about the engagement activities undertaken and the feedback received.
Contact: This email address is being protected from spambots. You need JavaScript enabled to view it.
or call 0116 295 3405.
Autumn 2018
The NHS organisations in Leicester, Leicestershire and Rutland (LLR) have confirmed that during July they will mark the 70th year of the NHS by publishing a document setting out the Next Steps for Better Care Together in the local area.
August / September 2018
The NHS in Leicester, Leicestershire and Rutland would like to hear the views of local patients about 101 policies that describe when and how non-emergency operations and treatments are carried out. Some examples of these are hip and knee replacements, operations to correct a cataract, joint injections and varicose vein surgery.
The survey and events finished on 26th September 2018. Leicester City CCG led the work on behalf of the three CCGs in LLR – you can read the outcome on their website
August 2018
The local NHS is calling for patients to find out more about changes to prescribing and to provide their views on the changes before they take place.
The survey closed on 9 September 2018. The results of which helped inform the self care section of our website – where you will find more information on the changes to prescribing medicines that are routinely available over the counter.
August 2018
NHS England is committed to ensuring that patient and public voices are at the centre of shaping our healthcare services. Every level of our commissioning system needs to be informed by listening to those who use and care about our services.
We are looking for expert PPV partners for a variety of groups who have a good knowledge and understanding of the health and care system nationally, regionally and/or locally to join our various advisory groups, and help shape NHS digital health services for people, patients and carers.
Applications should be received by 3 September 2018 Contact: This email address is being protected from spambots. You need JavaScript enabled to view it. .
July 2018
Are you a patient at The Centre Surgery, Hill Street, Hinckley?
If so, NHS West Leicestershire Clinical Commissioning Group (CCG) wants your views to help us design the service to be available from March 2019 when the current contract ends.
The survey closed on 27 July 2018
July 2018
Lay members being recruited in the Midlands
The Medical Directorate at NHS England (Central Midlands) & (North Midlands) are seeking to recruit a number of Lay Members to sit on decision making panels on an ad-hoc basis. Payment - £50 per hour or part thereof (inclusive of VAT).
Contact: This email address is being protected from spambots. You need JavaScript enabled to view it. or by post
June 2018
GP Extended Access engagement
Engagement with patients, carers, GPs and other staff following a pilot of extended access appointments. Including focus groups, face to face interviews and telephone interviews from January – June 2018.
April – June 2018
Local health and social care leaders together with voluntary sector organisations in Leicester, Leicestershire and Rutland (LLR) have unveiled new plans for supporting people with dementia and their carers.
Spring 2018
Health and care organisations in Leicester, Leicestershire and Rutland want to hear your views on the draft Joint Carers Strategy 2018-2021.
This consultation closed on 22 April 2018. Read
the Board paper covering the final version of the document.
Spring 2018
People in Leicester, Leicestershire and Rutland are being asked for their views on possible changes to the children’s blood test clinic.
The survey closed on 6th May 2018.
Outcome: There will be no change to the current phlebotomy service in the county
April 2018
Drop in event for patients at Thurmaston Health Centre
GP Services at Thurmaston Health Centre have changed since April and we understand that patients may have questions to ask, or wish to find out more information.
January/February 2018
West Leicestershire CCG undertook a review of repeat prescription processes, to understand if there are ways they can be improved for patients, pharmacies and practices.
The survey closed on 27 February 2018 and the results are being reviewed.
August – October 2017
From today, patients who receive wheelchair, orthotics and prosthetics services in Leicester, Leicestershire and Rutland will receive their care from Opcare, part of the Ability Matters Group.
This service was previously provided by Blatchford. Opcare were appointed following engagement with patients in 2017 and a procurement process earlier this year.
The new provider began their contract in October 2018
2017
Earlier this year (2017), NHS West Leicestershire Clinical Commissioning Group (CCG) reviewed how people accessed over the counter medicines for the short term treatment of minor ailments. Thank you, if you responded to our survey.
Changes to prescriptions for minor conditions - The results of this survey have informed our new Self Care web pages, including advice and guidance on over the counter treatments of minor ailments. From this page you can also view our paracetamol and gluten-free prescription survey report and read more about the results of the survey.
2016
The Non-Emergency Patient Transport Service (NEPTS) in Leicester, Leicestershire and Rutland is provided by TASL. This service provides non-emergency transport to and from medical appointments for patients who have a medical condition that would prevent travel by other means.
TASL took over the contract to provide these services in October 2017 after a period of engagement with local patients and a formal procurement process. Read more on the engagement that took place to inform the development of the service specification.
Summer 2016
In the summer of 2016 we invited people to talk to us about changes to the way we prescription gluten-free products for patients diagnosed with Coeliac Disease and Dermatitis Herpetiformis.
The results of this survey have informed our new Self Care web pages, including advice and guidance on over the counter treatments of minor ailments. From this page you can also view our paracetamol and gluten-free prescription survey report and read more about the results of the survey
Summer 2016
In the summer of 2016 we invited people to talk to us about possible changes to the way we prescribe paracetamol products in Leicester, Leicestershire and Rutland
The results of this survey have informed our new Self Care web pages, including advice and guidance on over the counter treatments of minor ailments. From this page you can also view our paracetamol and gluten-free prescription survey report and read more about the results of the survey
2014
Our CCG and Leicestershire Partnership NHS Trust (LPT) have reached a decision on how to best meet the long-term health needs of people living in and around Ashby de la Zouch.