Annual Audit Letters
CCG Assurance Letter
Payment Performance Statistics
National CCG 360 survey and results for 2017/18
As part of the CCG annual assurance process, NHS England commission an independent organisation - IPSOS Mori the social research institute, to co-ordinate the survey.
The national CCG 360 survey is a key part of ensuring the NHS West Leicestershire Clinical Commissioning Group has strong and effective relationships in place in order to be a successful commissioner.
This survey allows our stakeholders to provide feedback on our working relationships. Stakeholders included GP member practices, other CCGs, the Health and Wellbeing Board, Local authorities, Healthwatch, other patient groups and NHS providers.
This year's survey was carried out between 15 January and 28 February 2018.
We will be looking at the results in detail to see where we are doing well, where there is a need for improvement and how we can act on the feedback we have received.
70% (33 out of our 47) GP member practices completed the survey.
Results indicated that 82% of our member practices rated the effectivenesss of their working relationship with the CCG as either very good or fairly good and 73% had confidence in the clinical leadership of the CCG. However only 48% had confidence in the way that the CCG monitors continuous quality of the services it commissions.
Although remaining relatively positive, there are areas that will need to be addressed – such as improving ‘clear and visible leadership’ and providing member practices with more opportunities to influence West Leicestershire CCGs plans and priorities.
Feedback from our member practices has been incorporated into our practice appraisal programme and we will be working closely with our GPs and their practice teams.
This year’s findings inform wider discussions about the CCG’s on-going organisational development and its relationships with stakeholders. For example, they indicate areas in which stakeholders think the CCG is performing relatively less well. We’ll be engaging with our wider stakeholders to identify what improvements can be made in these areas, were relevant.